Shipping & Returns
Pacific Bird and Supply Company is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund. Simply contact our store to receive instructions on returning your purchase. The following conditions apply:
• Shipping is non-refundable*
• A 15% Restocking Fee applies (provided item is repacked according to factory standards & without excess wear)
• Returns are accepted only on items with a minimum purchase price of $20.00.
*Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.
Shipping to and from Pacific Bird and Supply Company is at the customer's expense and varies according to weight, size, shipping type and location. For orders over $50.00, we offer FREE shipping within the contiguous United States. All items will be shipped insured.